We run regular backups as an extra safeguard, but you should always keep your own copy of anything important. It takes a few minutes.
Download a backup
- Log in to cPanel and open Backup under Files.
- Under Partial Backups, click Home Directory to download your website files and email.
- Under Download a MySQL Database Backup, click each database to download it.
- Store the files somewhere safe that is not your hosting account, such as your computer or cloud storage.
Restore from your backup
- Open Backup in cPanel.
- Under Restore a Home Directory Backup, choose your file and upload it.
- Under Restore a MySQL Database Backup, choose the database file and upload it.
WordPress sites
In WordPress Manager by Softaculous you can create a backup of one WordPress site with a click and restore it later. Take one before every big update.
Need us to restore something?
If you have no copy of your own, contact us as soon as you notice the problem and tell us the domain and roughly when it last worked. We restore from our most recent backup where one is available. We cannot guarantee that every file can be recovered.
How often to back up
- Before changing themes, plugins or code.
- Once a month for a site that rarely changes, weekly for a busy one.
Related guides
Need a hand?
WhatsApp us on +263 78 377 1089, email support@jometechafrica.com or open a support ticket. Our Harare team is available Monday to Friday, 08:00 to 17:00, and Saturday, 08:00 to 13:00.
