How to reduce spam in your inbox Print

Some spam reaches every mailbox. These tools in cPanel keep most of it out of your inbox.

Turn on the spam filter

1. Log in to cPanel and open Spam Filters under Email.
2. Switch on Process New Emails and Mark them as Spam.
3. Switch on Move New Spam to a Separate Folder (Spam Box), so spam goes to a spam folder instead of your inbox.
4. If too much spam still gets through, lower the Spam Threshold Score a little, for example from 5 to 4. A lower number is stricter.

Be careful with Automatically Delete New Spam. Deleted messages cannot be recovered, so only use it with a high score.

Always allow or always block a sender

In Spam Filters, open Additional Configurations and add addresses to the whitelist (always allow) or the blacklist (always block).

Create your own filter

1. Open Email Filters under Email and choose the mailbox.
2. Click Create a New Filter.
3. Set a rule, for example Subject contains "lottery", and an action such as Deliver to folder: spam.

Good habits

• Check the spam folder once a week for genuine mail.
• Do not reply to spam or click its links, including "unsubscribe" links in messages you never signed up for.
• Avoid publishing your address as plain text on your website. Use a contact form.

Related guides

• How to stop your own emails going to spam
• How to fix email that is not arriving

Need a hand?

WhatsApp us on +263 78 377 1089, email support@jometechafrica.com or open a support ticket. Our Harare team is available Monday to Friday, 08:00 to 17:00, and Saturday, 08:00 to 13:00.