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How to access your email: webmail, phone and Outlook settings Print

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Webmail: any browser, no setup

  1. Go to webmail.yourdomain.co.zw (put webmail. in front of your own domain).
  2. Sign in with your full email address and password.
  3. Open Roundcube to read and send mail.

Settings for your phone, Outlook or another mail app

Replace yourdomain.co.zw with your own domain.

SettingValue
UsernameYour full email address
PasswordThe password of that email account
Incoming server (IMAP)mail.yourdomain.co.zw, port 993, SSL/TLS
Incoming server (POP3, optional)mail.yourdomain.co.zw, port 995, SSL/TLS
Outgoing server (SMTP)mail.yourdomain.co.zw, port 465, SSL/TLS (or port 587 with STARTTLS)
Outgoing authenticationOn, with the same username and password

Choose IMAP if you read mail on more than one device. It keeps your phone, computer and webmail in step.

Quick setup by app

  • Outlook: File, Add Account, enter your address, choose Advanced options and set the account up manually as IMAP with the settings above.
  • iPhone: Settings, Mail, Accounts, Add Account, Other.
  • Android (Gmail app): Settings, Add account, Other, then choose IMAP.

If it does not connect

  • Check the username is the full email address.
  • Test the same address and password in webmail. If webmail works, the fault is in the app's settings.

Related guides

Need a hand?

WhatsApp us on +263 78 377 1089, email support@jometechafrica.com or open a support ticket. Our Harare team is available Monday to Friday, 08:00 to 17:00, and Saturday, 08:00 to 13:00.


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