Most hacked websites and mailboxes are caused by a weak or reused password. These steps close that door.
Use strong, separate passwords
- Use a different password for the Client Area, cPanel and each email account.
- Make each one at least 12 characters. A short sentence you can remember works well.
- Store them in a password manager instead of a notebook or a chat.
- Change a password straight away if someone who knew it leaves your business.
Turn on two-factor authentication in the Client Area
With two-factor authentication, logging in needs your password and a six-digit code from your phone.
- Install an authenticator app such as Google Authenticator or Microsoft Authenticator on your phone.
- Log in to the Client Area, click your name at the top right and open Security Settings.
- Click Click here to Enable under Two-Factor Authentication and follow the steps to scan the code.
- Save the backup code somewhere safe. You need it if you lose your phone.
Protect cPanel and WordPress as well
- cPanel has its own Two-Factor Authentication option under Security.
- In WordPress, remove admin users you do not recognise and keep plugins updated.
Watch out for fake messages
Scammers send emails that pretend to be from your hosting company, saying your mailbox is full or your account will close. Do not click links in them. Log in by typing clients.jometechhosting.com yourself, or WhatsApp us on our official number to check.
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Need a hand?
WhatsApp us on +263 78 377 1089, email support@jometechafrica.com or open a support ticket. Our Harare team is available Monday to Friday, 08:00 to 17:00, and Saturday, 08:00 to 13:00.
