Cancel a service
- Log in to the Client Area.
- Open Services, then My Services, and click the service.
- Click Request Cancellation.
- Choose Immediate or End of Billing Period, tell us the reason and submit.
You receive an email confirming the request.
Before you cancel
- Download a backup of your website, databases and email. Once a hosting account is removed, its data cannot be recovered.
- Cancelling hosting does not cancel your domain. The domain stays registered until its expiry date, and you can keep it, renew it or transfer it.
- If the problem is price or a technical issue, talk to us first. A smaller plan or a quick fix may be all you need.
Refunds
- New web hosting, WordPress hosting, email hosting and reseller hosting are covered by our money-back guarantee. The period is shown on our payment methods page.
- Domain registrations, renewals and transfers, SSL certificates, servers and completed work such as website design are not refundable.
Request a refund
- Open a support ticket or WhatsApp us.
- Give the service or invoice number and the reason.
- We review the request and reply, normally within two working days.
Full details are in our Terms of Service.
Related guides
Need a hand?
WhatsApp us on +263 78 377 1089, email support@jometechafrica.com or open a support ticket. Our Harare team is available Monday to Friday, 08:00 to 17:00, and Saturday, 08:00 to 13:00.
