Website not loading at all
- Is it only you? Open the site on mobile data instead of Wi-Fi. If it works there, the problem is your network.
- Check our status page at jometechhosting.com/status.
- Check your invoices. An expired domain or unpaid hosting invoice takes a site offline.
- Check the nameservers. The domain should use ns1.jometechhosting.com to ns4.jometechhosting.com, or the nameservers in your welcome email.
500 Internal Server Error
- Rename the .htaccess file in public_html to .htaccess_old and reload the site. If it works, the file had a bad rule.
- In WordPress, a plugin or theme is the usual cause. Rename the plugins folder in wp-content to switch them all off, then turn them on one at a time.
- Check the PHP version in MultiPHP Manager. Old plugins can fail on a new version and new plugins on an old one.
- Read the latest lines under Errors in the Metrics section of cPanel. They usually name the file at fault.
404 Not Found or 403 Forbidden
- 404: the page does not exist at that address. In WordPress, open Settings, then Permalinks, and click Save to rebuild the links.
- 403: there is no index file in the folder, or permissions are wrong. Folders should be 755 and files 644.
Slow website
- Install the LiteSpeed Cache plugin on WordPress.
- Resize and compress images before uploading. Large photos are the most common cause.
- Remove plugins you do not need.
- Check Resource Usage in cPanel. If you keep reaching your limits, it is time for a bigger plan.
Related guides
- How to fix common website errors
- How to check and improve your website speed
- How to change your PHP version
Need a hand?
WhatsApp us on +263 78 377 1089, email support@jometechafrica.com or open a support ticket. Our Harare team is available Monday to Friday, 08:00 to 17:00, and Saturday, 08:00 to 13:00.
