Start with webmail
Go to webmail.yourdomain.co.zw and log in with your full email address and password.
- Webmail works: the server is fine. The fault is in your phone or Outlook. Go to "Check your mail app".
- Webmail will not log in: the password is wrong. Reset it in cPanel under Email Accounts, Manage.
- Webmail does not open at all: check that your domain and hosting are paid up, then contact us.
Check your mail app
- Username: your full email address.
- Incoming server: mail.yourdomain.co.zw, IMAP port 993 with SSL/TLS.
- Outgoing server: mail.yourdomain.co.zw, port 465 with SSL/TLS, or 587 with STARTTLS. Outgoing authentication must be on.
- Re-enter the password. Apps sometimes lose it after an update.
- In Outlook, make sure Work Offline on the Send/Receive tab is not switched on.
Not receiving mail
- Mailbox full: check the storage bar under Email Accounts in cPanel. Delete old mail or raise the quota.
- Check the spam folder in webmail.
- Recently changed nameservers or DNS? Mail can take a few hours to find its new home.
Not sending mail
- Read the bounce message. It gives the reason, such as a mistyped address or a full mailbox at the other end.
- If your messages reach people's spam folders, see the guide on SPF and DKIM below.
Works on mobile data but not on office Wi-Fi?
After several attempts with a wrong password, often from an old phone or a second computer, the server blocks that internet connection for safety. Correct the password on every device, then send us your public IP address (search "what is my IP") so we can have it unblocked.
Related guides
- How to fix email that is not arriving
- How to stop your emails going to spam
- How to set up business email in Outlook
Need a hand?
WhatsApp us on +263 78 377 1089, email support@jometechafrica.com or open a support ticket. Our Harare team is available Monday to Friday, 08:00 to 17:00, and Saturday, 08:00 to 13:00.
