A ticket keeps everything about your request in one place: your message, our replies and any screenshots.
Steps
- Log in to the Client Area.
- Open Support, then Open Ticket, or go straight to the ticket page.
- Choose the department.
- Choose the service or domain the request is about, if it is listed.
- Write a clear subject, such as "Email not receiving on info@mydomain.co.zw".
- Describe the problem, attach a screenshot and submit.
What to include
- The domain name or email address affected.
- What you expected and what happened instead.
- The exact error message, or a screenshot of it.
- When it started and whether anything changed just before.
Never put your passwords in a ticket unless we ask for them there.
After you submit
- You get an email confirming the ticket, and another each time we reply.
- You can answer by replying to the email or in the Client Area under Support, Tickets.
- Please keep to one ticket per problem. Opening several for the same thing slows the answer down.
Urgent?
If your website or email is down, WhatsApp us as well on +263 78 377 1089 with your domain name.
Related guides
Need a hand?
WhatsApp us on +263 78 377 1089, email support@jometechafrica.com or open a support ticket. Our Harare team is available Monday to Friday, 08:00 to 17:00, and Saturday, 08:00 to 13:00.
