Check the status page
Open jometechhosting.com/status. It shows live checks of our servers and services and their uptime over the last 24 hours, 7, 30 and 90 days. The checks are run independently by UptimeRobot every few minutes.
Maintenance and notices
- Planned maintenance and service notices are posted under Announcements in the Client Area.
- Issues affecting your own server appear under Support, Network Status when you are logged in.
Status is green but your site is down?
- Is it only you? Try mobile data instead of Wi-Fi. If the site opens, the problem is your network or its DNS cache.
- Is the domain paid up? An expired domain or an unpaid hosting invoice takes a site offline. Check your invoices in the Client Area.
- Did DNS change recently? New nameservers or records can take a few hours to update everywhere.
- Is it one page or the whole site? One broken page usually points to the website itself, not the server.
Report a problem
WhatsApp +263 78 377 1089 or open a ticket with your domain name, what you see and a screenshot.
Related guides
Need a hand?
WhatsApp us on +263 78 377 1089, email support@jometechafrica.com or open a support ticket. Our Harare team is available Monday to Friday, 08:00 to 17:00, and Saturday, 08:00 to 13:00.
